1. Booking deposits
Booking deposits are charged through the booked provider’s connected Stripe account and paid to that independent provider. Each provider must publish cancellation, rescheduling, late-arrival, and no-show rules before checkout. Those disclosed rules govern whether a client-initiated cancellation qualifies for a deposit refund, except where law requires a different result.
2. Provider cancellations and no-shows
If a provider cancels, cannot perform the booked service, or is recorded as the provider no-show, the client is entitled to a refund of the StyleLoop-processed booking deposit. When the refund is processed through StyleLoop, any StyleLoop application fee associated with that deposit is also returned.
3. Client cancellations, rescheduling, and no-shows
A client may cancel or request rescheduling through the booking record. Eligibility depends on the provider’s policy and the time remaining before the appointment. A client no-show or cancellation outside the provider’s published refund window may result in forfeiture of the deposit. StyleLoop may correct clear payment errors and may require evidence when the parties disagree.
4. StyleLoop Pro
StyleLoop Pro is a $19.99 monthly provider subscription purchased on the web. A provider may cancel at any time; access continues through the current paid period and then returns to the Free plan. Subscription charges are generally nonrefundable once a billing period begins, except for duplicate or erroneous charges, a failure to deliver the paid plan, or when required by law. A canceled booking, reduced business activity, or failure to use Pro benefits does not by itself create a refund right.
5. Timing and payment disputes
Approved refunds are submitted to Stripe promptly. The client’s bank or card issuer controls when the credit appears and may take several business days. If a payment appears unauthorized, contact StyleLoop Support promptly and also follow your financial institution’s instructions. Filing a chargeback does not prevent StyleLoop or the provider from submitting relevant booking and refund records to Stripe.
6. How to request help
Start with the booking record and provider when possible. For an unresolved refund, duplicate charge, provider cancellation, or payment error, submit a request through StyleLoop Support and include the booking number, date, amount, and a concise explanation. Support targets are published on the support page.